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Pereion Solutions Blog


Applying CX Analytics in Healthcare Insurance - Demo Webinar


by Kristin Bonazoli

Many healthcare insurance customers have come to expect seamless and optimized digital experiences whether it be for selecting an insurance policy, filing a medical claim, or renewing healthcare coverages. At the same time, healthcare insurers and payers are striving to deliver frictionless and consistent experiences that build trust and create long-term customers.  Discover how best in breed Digital Customer Experience (CX) Analytics solutions can improve the digital experience by solving the CX challenges and identifying the CX opportunities within Healthcare Insurance. 


Webinar on the CX Analytic Opportunity in Healthcare Insurance


by Steven Perry

The use of Customer Experience (CX) Analytics has been prevalent in the insurance industry for years. Unfortunately, the options for Healthcare Insurers or payers have been limited; largely due to HIPAA related issues. Fortunately, there are more options available in the current market that provide different deployment options and enhanced privacy and security features making HIPAA compliance possible. Now best in class CX analytics for digital properties in healthcare, including websites and native mobile apps is both possible and essential. There are several critical use cases that are important to healthcare insurance companies, including Session Search and Replay, Session Archival, Fraud Detection, Policy Conversion, Claims Management, Member Portal UX, Mobile App performance and Journey Maps. Pereion Solutions in conjunction with Glassbox Digital is hosting a webinar on February 23rd that focuses on the Digital Customer Experience in the healthcare insurance industry.


Using CX Analytics to Accelerate B2B Digital Transformation Webinar


by Kristin Bonazoli

With today's new normal, the use of Customer Experience (CX) Analytics is essential for many B2B organizations who are looking to drive digital transformation across their digital properties.  The need to understand customer’s online struggles, eliminate the obstacles that prevent successful process conversions as well as offer a personalized and seamless experience is critical.  Being able to successfully convert customer behavior data into actionable insights that results in optimized and frictionless digital experiences provides a significant opportunity and competitive advantage for B2B companies.  Join us for our next webinar and learn how CX Analytics helps B2B organizations, like Bulbs.com and IBM, accelerate digital transformation.


CX Analytics Webinar: Leveraging Advanced Analytics and AI to Understand the True Customer Experience


by Kristin Bonazoli

Many B2B and B2C organizations have achieved substantial financial returns through the deployment of Customer Experience Analytics.  In our next webinar, find out how those currently using Acoustic Experience Analytics, infused with advanced analytics and artificial intelligence (AI) capabilities, have realized increased conversion rates by 3.6%, improvements in customer retention by 1.6% and minimized time spent on reproduction of issues by 90% and do so with a six month payback*. 


Opportunity for Acoustic Digital Analytics Users to add Customer Experience and Journey Analytics


by Kristin Bonazoli

Many organizations have initiatives in place to improve the digital customer experience for their customers, but lack the tools and insights to get there.  For users of Acoustic Digital Analytics (DA) looking to augment their current digital analytic capabilities with customer experience analytics and journey analytics, Pereion Solutions has a solution.  With our Acoustic Digital Analytics (DA) upgrade service offering, we will provide the necessary  resources to help you implement Acoustic Experience Analytics (Tealeaf) and Journey Analytics so you can get a complete view of your customer's journey and begin to optimize their experiences.

About this blog

This blog provides insight and tips on Digital Customer Experience Analytics, Web Analytics and Tag Management, and A/B Testing and Personalization to optimize web and mobile experience.

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