Pereion Solutions Blog

Upcoming webinar:  Proactively deliver exceptional digital experiences

Do you have the ability to understand why customers behave as they do to help you build superior digital experiences? 

Discover how digital customer experience analytics provide the advanced analytic tools to gain actionable insights that can help proactively create optimal digital experiences.  Register now for the upcoming CX analytics webinar to learn how to uncover the "why" behind customer behaviors by leveraging Acoustic Tealeaf.

Brands and organizations use a variety of analytics tools to comb through data in effort to build top notch digital experiences. Yet when some of these tools can only tell you "what" is occurring, teams are left to make decisions on intuition alone. Uncovering why customers behave the way they do is essential in enabling teams to proactively deliver the experience consumers expect as wells as driving conversions, revenue, and customer satisfaction. 

Tealeaf Customer Use Case Webinars

Tealeaf by Acoustic enables organizations to create a range of use cases to improve the online experience and drive digital transformation across digital properties.  These use cases extend from understanding and addressing customer struggle to recognizing areas needing improvements on your website to optimize the digital customer experience and drive digital innovation.

Top Ten Reasons for a Tealeaf TuneUp!

If you are a user of Acoustic Experience Analytics (AKA Tealeaf SaaS), you already know the solution boasts a sophisticated analytic tool set that enables you to take a deep dive into your customer's behavior.  What's more, Tealeaf can help provide the insights you need to meet customer expectations and deliver superior customer experiences.  However, are you aware of the recent enhancements and upgrades to Tealeaf that you can benefit from as well?  If not, our Tealeaf TuneUp service offering will help ensure you are getting the maximum value out of your Tealeaf investment and that it is optimized to its fullest potential! 

Applying CX Analytics in Healthcare Insurance - Demo Webinar

Many healthcare insurance customers have come to expect seamless and optimized digital experiences whether it be for selecting an insurance policy, filing a medical claim, or renewing healthcare coverages. At the same time, healthcare insurers and payers are striving to deliver frictionless and consistent experiences that build trust and create long-term customers.  Discover how best in breed Digital Customer Experience (CX) Analytics solutions can improve the digital experience by solving the CX challenges and identifying the CX opportunities within Healthcare Insurance. 

Webinar on the CX Analytic Opportunity in Healthcare Insurance

The use of Customer Experience (CX) Analytics has been prevalent in the insurance industry for years. Unfortunately, the options for Healthcare Insurers or payers have been limited; largely due to HIPAA related issues. Fortunately, there are more options available in the current market that provide different deployment options and enhanced privacy and security features making HIPAA compliance possible. Now best in class CX analytics for digital properties in healthcare, including websites and native mobile apps is both possible and essential. There are several critical use cases that are important to healthcare insurance companies, including Session Search and Replay, Session Archival, Fraud Detection, Policy Conversion, Claims Management, Member Portal UX, Mobile App performance and Journey Maps. Pereion Solutions in conjunction with Glassbox Digital is hosting a webinar on February 23rd that focuses on the Digital Customer Experience in the healthcare insurance industry.