Pereion Solutions Blog

Exclusive Tealeaf CX to Cloud Migration Offer from Pereion Solutions

Posted by Kristin Bonazoli

Tue, Mar 26, 2019 @ 10:03 AM

Delivering optimal customer experiences across all digital channels while striving to reduce costs and maximize returns is a top priority for most online businesses.  For legacy IBM Tealeaf CX on-premise customers, you already recognize the value of understanding customer behavior to assist in enhancing overall digital experiences.  Although this on-premise solution offers robust analytics capabilities that help to enrich customer experiences, it also requires a considerable investment in hardware, software and resources to manage and maintain.  That said, now is an ideal time to consider making the move to IBM Tealeaf Customer Experience (CX) on Cloud to achieve even more advanced analytic functionality in addition to a significant cost savings and an increased return on investment (ROI).

Benefits of moving to Tealeaf CX on Cloud

Tealeaf CX on Cloud combines AI-powered capabilities with the strength and robustness found in the legacy Tealeaf CX on-premise platform plus substantially reduces the complexity and ability to maintain, resulting in significant advantages for your business. Here are some notable reasons to make the move:

  • AI powered functionality offers enhanced visibility into the customer experience allowing you to quickly identify struggle, uncover opportunities and boost conversions
  • Significantly reduces IT capital expenses and eliminates the need for further investment in hardware   and software
  • Minimized dependency on internal IT resources to set-up, install and maintain
  • Easy deployment - quickly implement customizable SDKs to capture data and start getting value in a matter of days
  • Achieve the customer experience benefits of a full function on-premise Tealeaf platform
  • Receive monthly releases that add new enhancements and features with no incremental cost
  • A modern user interface that provides easy navigation and enhanced views into your customer data
  • Realized savings in time and money and an overall enhanced return on investment (ROI)

Now that you have learned about the benefits, are you ready to make the move to Tealeaf CX on Cloud? We want to make it really easy for you to take the next step.

Free Tealeaf CX on Cloud Implementation Offer

Valid through June 30, 2019, this offers includes:

  • Free Tealeaf SDK/UIC implementation services for IBM Tealeaf CX on Premise clients that transition to IBM Tealeaf CX on Cloud through Pereion Solutions by June 30, 2019
  • Customized, configured and tested SDK UIC
  • Incremental analytic capabilities of Tealeaf CX on Cloud
  • Recognized return on investment (ROI)

Click here to get started on your Tealeaf CX on Cloud implementation and take in all the advantages of making the move.

 

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Shubert Ticketing - Tealeaf CX on Cloud Customer Success Story

Shubert Ticketing, a leading international provider of ticketing services, abandoned the cost and complexity of managing and maintaining IBM's Tealeaf CX on Premise solution by successfully transitioning to IBM Tealeaf CX on Cloud.  Click here to read more about how Shubert Ticketing, along with the expert assistance of Pereion, effectively leveraged Tealeaf CX on Cloud to reduce customer struggle, optimize digital experiences and maximize ROI.  

Read the Shubert TIcketing CXA Case Study

 

Topics: Pereion Solutions, IBM Tealeaf, tealeaf web analytics, Tealeaf cloud, tealeaf analytics, IBM Tealeaf Partner, Tealeaf technology, Tealeaf IBM, Tealeaf partner, Tealeaf SaaS, IBM Customer Experience Analytics, customer experience analytics, Customer Experience, IBM Tealeaf on Cloud, Tealeaf Customer Experience on Cloud, Tealeaf CX on Cloud, IBM Tealeaf Customer Experience (CX) On Cloud, Tealeaf on Premise to Cloud Migration, Tealeaf

Learn what’s new in Q3 with Watson Customer Experience Analytics, IBM Tealeaf on Cloud and IBM Digital Analytics

Posted by Steven Perry

Tue, Oct 16, 2018 @ 08:10 AM

Many new features and improvements were introduced in Q3 for Watson Experience Analytics (CXA), IBM Tealeaf Customer Experience (CX) on Cloud and IBM Digital Analytics (DA).

 Watson Customer Experience Analytics enhancements expand navigation and user management:

  • Enhancements to navigation allow users to pin favorite pages and easily move between all Watson Customer Engagement tools.
  • User management updates make it easy to add Digital Analytics users and assign a role as well as grant Admin privileges to a specific user.
  • The Digital Analytics client ID that provides flexible report data is now visible.
  • You can now replace top path reports with a customized report on the Overview dashboard and in the left navigation. Contact IBM Support for assistance.

 IBM Tealeaf on Cloud introduces many new features that enhance usability:

  • Anomaly Detection is new feature that has been added that detects anomalies in data.  Users now can indicate report metrics to be monitored.
  • The Simple Event Capture UI has been enhanced with the addition of a Match any content toggle. 
  • For Tealeaf on Cloud customers who provision the organization on their own, time zone input is now required. This addresses time zone information conflicts that periodically occur. 
  • Newly added to the Asset Manager is an option to view Native Templates. Use this feature to view existing templates and to incorporate custom templates for use with native replay. 
  • Bot Detected, an out-of-the-box session attribute, has been added to the Event Manager. Now you can easily identify session searches that are from bots with Bot Detected. 
  • Other usability enhancements added to Tealeaf on Cloud include:
    • A new section, Admin Workspaces, provides a new workspace for administrators and a central location for tracking Anomaly detection metrics. This section is visible to only Sysadmin, OrgAdmin and SupportUser roles.
    • The ability to select and add multiple widgets at once to your workspace.
    • Create new hit attribute and Create new step attribute buttons have been incorporated into the process of creating Events. Now you no longer need to abandon the Event you are creating when you want to add a Hit or Step attribute.
    • Select Multiple has been added to the Event Manager allowing you to simultaneously add multiple conditions to an Event.
    • The MMI Report has been enhanced to include MMI data from export sessions.
    • Improved validation for Replay Rules
    • Replay has been set as the default view for Consolidated session replay.
    • Improvements to the Replay user interface permit users to resize the left navigation panel.
    • Session list has been enhanced to allow users to adjust column width for an improved view of the Session list table.
    • An alphabetized applications list can now be found in the Applications table. This makes it easier for users to quickly find an application.
    • A numeric indicator has been added to the blue flag in the navigation pane of Session replay. Making it helpful to identify the exact number of steps for a screen that matches the search criteria.
    • Snapshot Gallery sort order is in a persisted state when accessing over multiple sessions.

 

Looking to improve digital intelligence and create actionable customer insights?  Click the tile below to view Pereion Solutions' IBM Watson Customer Experience Analytics and Tealeaf on Cloud Customer Use Case videos. 

 

Watson CXA/Tealeaf Use Case Videos 1

 

IBM Digital Analytics (DA) updates provide improved capabilities and management of personal data:

  • The ability to login to IBM Digital Analytics with an IBMid. Now when a user logs in to DA for the first time, using an IBMid, the user is prompted to link the IBMid with a DA client ID.
  • Support for recurring email delivery of workspaces. In prior releases, you could email a workspace only one time. Now with this added feature, workspace emails can be scheduled daily, weekly or monthly using the Schedule Email drop down.
  • Newly released, is an alert feature that displays a 5-minute countdown. You can now indicate if you wish to stay logged in or just simply log out.
  • In earlier releases, DA did not allow you to email workspaces that contained personal data. Now, reports with personal data are excluded from workspaces that you email.
  • A notification feature is displayed at the top of the DA screen when ad hoc reports are finished processing. In addition, a Report status menu has been added to the DA header. Allowing you to track the status of active ad hoc reports as they are running (Running reports) or if they have finish processing (Completed reports).
  • The Standard report tooltip shows more detailed information like report type, report frequency and if the report contains personal data. Additionally, you can now share views of Standard reports with others and set start dates for segments in Standard reports to 800 days in the past.
  • Now only users with PII access are able to select dimensions that contain personal data. All users without PII access are restricted.
  • Marketing Channel and Marketing Program reports are replaced by the beta reports. Now you can create custom channels in DA and those channels will be included in your Standard reports.
  • Export data straight from the Digital Analytics UI. Using Export, you can select 3 types of data to export: Activity Record Feed, Customer Record Feed and Search Data Feed

Top 10 use cases to improve on digital intelligence using Watson CXA

Using Watson CXA, Pereion Solutions can help you identify your customers' paths, understand your customers' struggles and experiences, and then optimize your site and maximize business opportunities. 

In our eBook, Watson, Can You Help Improve Digital Customer Experience?,” we complied a list of the top 10 use cases you can implement to improve your digital intelligence and put customer insights to work with IBM Watson CXA.  Also included, are links to specific formulas that provide a step by step process for getting started with effective digital analysis and optimized customer experiences.  Click below to download our eBook.

Watson, Can you help improve digital experience ebook


 

 

Topics: Pereion Solutions, tealeaf web analytics, Coremetrics, Tealeaf IBM, Tealeaf SaaS, IBM Watson Customer Experience Analytics, Watson CXA, IBM Tealeaf on Cloud, Tealeaf Customer Experience on Cloud, Tealeaf CX on Cloud, IBM Tealeaf Customer Experience (CX) On Cloud, IBM Digital Analytics (DA), IBM DA

Tealeaf CX on Cloud Adds Major Enhancements with Heat Map Capability

Posted by Steven Perry

Sun, Apr 3, 2016 @ 21:04 PM

There were significant enhancements in March to IBM Tealeaf Customer Experience on Cloud (aka Tealeaf SaaS).  IBM Tealeaf SaaS has been in market just over a year and provides an affordable entry point to companies that may have looked at a traditional on premise Tealeaf implementation in the past, but did not make the jump because of cost or complexity.  The initial version of Tealeaf SaaS did not had the same level of functionality as the on the premis version , but that gap is quickly closing.  The addition of IBM Tealeaf CX Overstat on Cloud to Tealeaf CX on Cloud fills one of those gaps. Tealeaf CX Overstat provides heatmap and form analytics as is now available on Tealeaf SaaS as well as the traditional Tealeaf On Premise product. For information on IBM Tealeaf CX on Cloud click here.

IBM Tealeaf CX Overstat on Cloud provides additional usability analytics to help identify what customers are doing, where they struggle, and how you can better optimize the experience. The capabilities of Tealeaf CX Overstat on Cloud include:

  • Heat maps, comparison analytics, and link analytics show where customers click, tap, hover, or swipe so you gain a true understanding of how they are interacting with your web and mobile applications.
  • Form analytics identify where customers struggle when completing a form, so that you can reduce drop off rates and increase conversions. 
  • Attention maps highlight what content customers spend most of their time viewing, so you can ensure that high value content is driving interaction
  • Accessibility overlays recommend improvements to make content more accessible
  • It is fully integrated into a modern Tealeaf SaaS interface (see below)

 

Tealeaf_SaaS_Screenshot.jpg


Some of the benefits you will receive from IBM Tealeaf CX Overstat on Cloud include:

  • Visualize usage patterns across the site
  • Identify the parts of a page that are most frequently used
  • Connecting page usability data with your web analytic data and individual session analysis
  • Improving form conversion rates

Usability analytics provide an opportunity to improve customer experience on both web and mobile applications and do so at a tremendous ROI.  For companies truly committed to improve customer experience and moving past traditional web analytics to solutions that enable them to understand why customers behave the way they do, tools such as Tealeaf CX on Cloud provide tremendous value.  Now options are available with a very robust set of usability analysis capabilities exist at affordable price points. 

To learn more about IBM Tealeaf CX on Cloud or specifically Tealeaf CX Overstat on Cloud, click below. 

Learn more about IBM Customer Experience on Cloud                Subscribe to Pereion Solutions Blog

Topics: Tealeaf SaaS

Announcing Tealeaf CX Hosted in the Cloud

Posted by Steven Perry

Wed, Nov 4, 2015 @ 10:11 AM

We are proud to announce the availability of IBM Tealeaf CX hosted in the Cloud. This solution combines the strength and robustness of the traditional on premise based implementation of Tealeaf CX with the speed of deployment and time to value of the new IBM Tealeaf SaaS offering.  This is an exclusive offering from Pereion Solutions brought to market in partnership with Oxford Networks

This is a full function "no compromise" implementation of IBM Tealeaf CX hosted in a cloud environment.  IBM Tealeaf has a reputation as the leading web and mobile customer experience analytic solution in the marketplace based on a robust portfolio of clients in retail, travel, telecommunications, and financial services. This implementation takes full advantage of the cloud features announced with v9.0.1 and the virtualization features announced in v9.0.2 earlier this year.  The solution architecture enables us to preserve web site availability and performance, while capturing the network traffic in a fully virtualized private hosted cloud.  By standardizing the Tealeaf deployment in the cloud, we are able to reduce complexity, accelerate the time to value, and maintain the ability to implement the full Tealeaf product portfolio.

Oxford Networks provides the cloud infrastructure, fiber optic internet network backbone, and high security data center for this solution offering. Oxford Networks is based in Lewiston, Maine and recently merged with BayRing Communications in New Hampshire expanding their IT and telecommunications carrier service capabilities.

In addition to a hosted Tealeaf CX cloud, this is a fully managed Tealeaf application environment including Tealeaf application and system administration.  Tealaf event administration and analyst services are also available.  This enables clients to focus on real web and mobile customer experience improvements while minimizing investments in capital infrastructure costs and staff related operational expenses to manage the environment. You can read more about this offering on the Pereion Tealeaf CX Hosted in the Cloud page.

This is a perfect solution for midmarket companies or business units in a larger enterprise looking to avoid a complex implementation with a lengthy deployment cycle.  Please click below if you would like to request information on the Tealeaf CX Hosted in the Cloud offering. 

Learn more about Tealeaf CX Hosted in the Cloud

Topics: Tealeaf Software, IBM Tealeaf, Tealeaf cloud, Tealeaf SaaS

Tealeaf as a Service for IBM Digital Analytic Customers

Posted by Steven Perry

Mon, Oct 19, 2015 @ 07:10 AM

IBM Digital Analytics, formerly Coremetrics, is going through a needed refresh.  The beta version of the new release is currently available for all IBM Digital Analytic customers. While the beta version is still limited, there are already some emerging features and functionality that are much improved.  Such as:

  • Top line metrics reports that are easier to use
  • More flexibility in date ranges and segmentation
  • Shared work spaces

One of the unique and interesting additions to the Digital Analytics beta is the Ghostery Tracker Map Integration.  This allows you to easily view and analyze the third party tags on your pages, evaluating both the prevalence and latency of those tags.  Excessive and unwanted tags can create a number of problems, including poor customer experience, privacy compliance issues, and wasted time of the web operations team. 

At the same time, Tealeaf CX has been released in SaaS version that is called IBM Customer Experience on Cloud.  This Tealeaf SaaS version does not provide all of the functionality of the on premise version of Tealeaf (which has been around for a decade), however it is much simpler to deploy and  is less expensive to purchase and implement.  For IBM Digital Analytics customers in particular this represents a great opportunity.  The User Interface between the beta version of IBM Digital Analytics and Tealeaf SaaS is the same and it is easy to see how IBM can fully integrate these two offerings.  While full integration is not currently available, IBM has said the short term roadmap includes full bidirectional export capability of session segments between offerings.  It is possible to export segments from Tealeaf SaaS to the Digital Analytics beta today. 

IBM Tealeaf Customer Experience on CloudTealeaf SaaS Screenshot

IBM Digital Analytics customers with Tealeaf SaaS will be able to easily apply Tealeaf capabilities to their Digital Analytics segment analysis all with a common user interface.  A real simple example would be to export a top line metric report out of IBM Digital Analytics, such as cart abandonment, and leverage the capabilities of Tealeaf to understand why customers are abandoning.  Tealeaf's unique strengths are the ability to apply segmentation, robust session analytics, and session replay to fully understand customer experience and customer behaviour on web and mobile properties.  This will provide a unique and integrated set of capabilities to existing IBM Digital Analytic customers that may have considered leaving the platform. 

IBM Tealeaf Customer Experience on Cloud(SaaS) is also a new offering and it is rapidly evolving.  In addition to the current capabilities, by early next year alerts and heatmaps should be available which will provide another level of capability and functionality for existing IBM Digital Analytic customers.

Honestly there has not been alot of innovation around IBM Digitial Analytics in the past couple years.  With the new IBM Digital Analytics beta and the new Tealeaf SaaS offering the time is right for IBM Digital Analytic customers that are truly interested in understanding web and mobile customer experience and improving their customer engagement to add Tealeaf capabilities.  If you are interested in learning more about the opportunities to pair IBM Digital Analytics and Tealeaf SaaS click below. 

Request Information on Tealeaf SaaS  for IBM Digital Analytic CustomersIBM Advanced Business Partner

Topics: IBM Tealeaf, IBM Digital Analytics, Tealeaf SaaS

About this blog

This blog provides insight and tips on Customer Experience Analytics, especially in the usage of Watson Customer Experience Analytics (WCXA) and Tealeaf software to optimize web and mobile experience.

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 Watson, Can you help improve digital experience ebook

 Read the Shubert TIcketing CXA Case Study

 

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