With the number of companies offering a myriad of ways to enjoy valuable leisure time, it is no wonder that competition in the travel and entertainment industry is at an all-time high. At the same time, the ability for leisure companies to provide a seamless online experience has become even more paramount when you consider that the majority of reservations and check-ins for airline, hotel, cruise, concert tickets, fitness centers and many other attractions take place online. Travel and entertainment consumers also provide the perfect opportunity for leisure organizations to create profitable and loyal customers, as offering unforgettable and rewarding experiences will undoubtedly earn future repeat business and invaluable references.
How can travel and leisure companies succeed?
In order to stay competitive in the industry, hotel and vacation chains and travel and entertainment organizations must quickly improve the customer experience. To do so requires not only offering a simplified and friction-less online experience, but providing personalization that offers recommendations or upgrades to customers based on their interests and preferences. The successful companies will be those that can transform their customer data into actionable insight they can use to optimize experiences and build programs that attract and retain lifelong loyal customers.
“Thanks to Pereion Solutions and our [Customer Experience Analytics] platform, we’re offering customers a fast, straightforward route to find the right tickets at the best price."
- Jennifer Tattenbaum, Senior Director of Interactive at Shubert Ticketing
Pereion Solutions assists clients with leveraging the Customer Experience Analytics solution to help them understand customer struggles and deliver exceptional customer experiences. With deep expertise in customer analytics skills, Pereion Solutions allows businesses to reduce the time to value for their customer analytic solution and implement best practices across organizations.