Pereion On-Demand Webinars

Why vs. What Webinar-1CX Analytics - Moving from "What" to "Why"

On-Demand Webinar

Learn how Customer Experience Analytics (CX) analytics can answer not only the "what" in the customer journey but also the "why" behind customer behaviors. This webinar demonstrates the functional value of CX analytics through specific use cases, using Acoustic Experience Analytics (Tealeaf), that can help businesses leverage customer experience analytics to improve conversion rates and drive customer satisfaction. Use case topics include:

  • Session Search and Analysis
  • Process Conversions 
  • Anomaly Detection
  • Struggle Analytics
  • Mobile Analytics
  • Voice of the Customer (VoC)

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Leveraging Advanced Analytics and AI

Leveraging Advance Analytics and AI to Understand the True Customer Experience

On-Demand Webinar

Discover how B2B and B2C companies have achieved substantial financial returns through the deployment of Customer Experience (CX) Analytics.  Learn how CX Analytics infused with artificial intelligence (AI) capabilities has been instrumental in helping businesses increase conversion rates, improve customer retention and minimize time spent on reproduction of issues - resulting in a maximized return on investment (ROI). 

This webinar examines the following capabilities and use cases, using Acoustic Experience Analytics (Tealeaf), and demonstrate how they can be leveraged to understand the customer journey and identify customer experience issues:

  • Anomaly Detection 
  • Struggle Analytics 
  • Journey Analytics
  • Voice of the Customer (VoC) 
  • Behavioral Segmentation

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