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CX Analytics - Moving from "What" to "Why"Learn how Customer Experience Analytics (CX) analytics can answer not only the "what" in the customer journey but also the "why" behind customer behaviors. This webinar demonstrates the functional value of CX analytics through specific use cases, using Acoustic Experience Analytics (Tealeaf), that can help businesses leverage customer experience analytics to improve conversion rates and drive customer satisfaction. Use case topics include:
Discover how B2B and B2C companies have achieved substantial financial returns through the deployment of Customer Experience (CX) Analytics. Learn how CX Analytics infused with artificial intelligence (AI) capabilities has been instrumental in helping businesses increase conversion rates, improve customer retention and minimize time spent on reproduction of issues - resulting in a maximized return on investment (ROI).
This webinar examines the following capabilities and use cases, using Acoustic Experience Analytics (Tealeaf), and demonstrate how they can be leveraged to understand the customer journey and identify customer experience issues:
Using CX Analytics to Accelerate B2B Digital TransformationLearn how two B2B companies, IBM and Bulbs.com, leverage Customer Experience (CX) Analytics to address digital transformation issues and how CX Analytics can be used to address these specific B2B site challenges:
• Identifying ecommerce conversion blockers including root cause
• Optimizing onsite search for B2B site navigation
• Role based buyer behavior analysis to enable
This webinar also examines B2B digital use cases and best practices using Customer Experience Analytics.
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Creating Excellent Customer Experiences with Data-Driven PersonalizationConvert more customers by using customer behavior to personalize the experience in real-time. This On-Demand Webinar, co-sponsored by Pereion Solutions and Acoustic, takes a deep dive into how understanding customer behavior can help personalize your marketing campaigns and enable you to convert more customers.
Helping Healthcare Payers Gain Deeper Insights into the Digital Customer Learn more about the CX Analytic solutions that have proven to meet the toughest data privacy and HIPAA requirements faced in the insurance industry. This webinar focuses on improving the digital customer experience and explores critical use cases and the digital properties that are important to healthcare insurance companies.
Applying CX Analytics in Healthcare Insurance to Reduce Call Center Volume and Improve Production SupportThis webinar will demonstrate how to leverage Digital Customer Experience (CX) Analytics and apply CX analytic use cases to help minimize call center volumes and improve production support in healthcare insurance. We will also take a look at the digital properties, website and mobile apps, that are important to healthcare insurers and touch upon customer journey mapping.
Applying CX Analytics in Healthcare Insurance to Enable Digital Self-Service through Member Portals and Mobile Apps This on-demand webinar, cohosted by Glassbox Digital and Pereion Solutions, takes a deep dive on enabling the self service digital offerings in healthcare insurance. Whether it be submitting a claim or paying a bill, we demonstrate how Digital Customer Experience (CX) Analytics can play an important role in facilitating digital self service by helping to optimize the user experience in member portals and mobile apps. We also explore several use cases that can be applied to further support digital transformation within healthcare insurance.
Proactively Deliver the Digital Experience Consumers WantLearn how digital experience analytics, like Acoustic Tealeaf, can help you gain the insights you need to deliver seamless multi-channel digital experiences and drive digital transformation across your organization. In this webinar, you will learn:
Digital Experience Analytics Best Practices to Drive Conversion Rate OptimizationDigital Experience Analytics plays a critical role in building a successful CRO program by identifying customer struggle and friction points and offering deep behavioral insights into the customer journey.
In this webinar, we discuss best practices in leveraging Digital Experience Analytics to give your Conversion Rate Program the best chance of realizing your CRO goals. We review the following best practices to drive CRO: Segmentation, Struggle based abandonment, Performance, Anomalies and Alerts, Voice of the Customer, Call Center, On Site Search, A/B Testing, Page Engagement, Marketing engagement.
