Learn how Customer Experience Analytics (CX) analytics can answer not only the "what" in the customer journey but also the "why" behind customer behaviors. This webinar demonstrates the functional value of CX analytics through specific use cases, using Acoustic Experience Analytics (Tealeaf), that can help businesses leverage customer experience analytics to improve conversion rates and drive customer satisfaction. Use case topics include:
Discover how B2B and B2C companies have achieved substantial financial returns through the deployment of Customer Experience (CX) Analytics. Learn how CX Analytics infused with artificial intelligence (AI) capabilities has been instrumental in helping businesses increase conversion rates, improve customer retention and minimize time spent on reproduction of issues - resulting in a maximized return on investment (ROI).
This webinar examines the following capabilities and use cases, using Acoustic Experience Analytics (Tealeaf), and demonstrate how they can be leveraged to understand the customer journey and identify customer experience issues:
Learn how two B2B companies, IBM and Bulbs.com, leverage Customer Experience (CX) Analytics to address digital transformation issues and how CX Analytics can be used to address these specific B2B site challenges:
• Identifying ecommerce conversion blockers including root cause
• Optimizing onsite search for B2B site navigation
• Role based buyer behavior analysis to enable
This webinar also examines B2B digital use cases and best practices using Customer Experience Analytics.
Register for this webinar