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{% set headerFontFamily = "Open Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set pageCenter = "1100px" %} /* This sets the width of the website */

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After you have updated your stylesheet, make sure you turn this module off

Pereion Solutions Blog

Steven Perry

Recent Posts


Hiring Digital Experience Analytics Consultant


by Steven Perry

Pereion Solutions is looking to hire a Digital Experience Analyst Consultant.  We help our clients leverage the advanced analytic tools of some of the leading Digital Customer Experience Analytics solutions in the marketplace. We need an individual who is interested in developing advanced digital, customer experience and business analytic skills and who is passionate about analyzing data and uncovering insights as well as customer service delivery.  If you are interested in working with clients to improve web and mobile digital experience, we would love to hear from you.  Read on for details on our current position...

Pereion Solutions is hiring!


How Digital Experience Analytics Enable B2B Digital Commerce Growth


by Steven Perry

In July, Pereion CEO Steve Perry was interviewed by Digital Commerce 360 as part of a report focused on improving conversion rates in B2B ecommerce. Steve spoke about the importance of analyzing customer experience and the tools that are available to help. The full content of the interview follows. At the bottom of this post, you can request a complete copy of the Digital Commerce 360 report on B2B ecommerce.  


Five Unique Factors in Deploying CX Analytics in Healthcare Insurance


by Steven Perry

The need for Digital Customer Experience (CX) Analytics is critical within the Healthcare Insurance industry. For years, insurance companies have been actively deploying CX analytics to facilitate digital transformation initiatives. Yet, the adoption of CX Analytics by many Healthcare Insurance organizations has been slow due to the challenges of privacy and HIPAA compliance requirements.  These requirements, in turn, have limited the use of CX analytics to Session Search and Replay along with Find and Fix use cases for many healthcare insurers.


Acoustic Experience Analytics (Tealeaf) Tips and Techniques Webinar


by Steven Perry

Are you fully leveraging the capabilities of Tealeaf? Would you like to join us for a session exploring Tealeaf on Cloud best practices? We will cover advanced Tips and Techniques that you can take advantage of to identify customer struggle and improve UX issues.


Webinar on the CX Analytic Opportunity in Healthcare Insurance


by Steven Perry

The use of Customer Experience (CX) Analytics has been prevalent in the insurance industry for years. Unfortunately, the options for Healthcare Insurers or payers have been limited; largely due to HIPAA related issues. Fortunately, there are more options available in the current market that provide different deployment options and enhanced privacy and security features making HIPAA compliance possible. Now best in class CX analytics for digital properties in healthcare, including websites and native mobile apps is both possible and essential. There are several critical use cases that are important to healthcare insurance companies, including Session Search and Replay, Session Archival, Fraud Detection, Policy Conversion, Claims Management, Member Portal UX, Mobile App performance and Journey Maps. Pereion Solutions in conjunction with Glassbox Digital is hosting a webinar on February 23rd that focuses on the Digital Customer Experience in the healthcare insurance industry.

About this blog

This blog provides insight and tips on Digital Customer Experience Analytics, Web Analytics and Tag Management, and A/B Testing and Personalization to optimize web and mobile experience.

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