Pereion Solutions Blog

CX Analytics Webinar: Leveraging Advanced Analytics and AI to Understand the True Customer Experience

Posted by Kristin Bonazoli

Tue, Feb 11, 2020 @ 07:02 AM

Many B2B and B2C organizations have achieved substantial financial returns through the deployment of Customer Experience Analytics.  In our next webinar, find out how those currently using Acoustic Experience Analytics, infused with advanced analytics and artificial intelligence (AI) capabilities, have realized increased conversion rates by 3.6%, improvements in customer retention by 1.6% and minimized time spent on reproduction of issues by 90% and do so with a six month payback*. 

Benefits *Forrester’s The Total Economic Impact™ Of Acoustic Experience Analytics, Cost Savings and Business Benefits Of IBM Customer Behavioral Analytics Solutions, January 2019 Study

Register now for the CX Analytic Webinar on 2/26/20

Click here to register for our upcoming webinar on Wednesday, 2/26/20 at 1:00pm, Leveraging Advanced Analytics and AI to Understand the True Customer Experience.  In addition to the significant business benefits recognized through customer experience (CX) analytics, we will examine the following capabilities and use cases, and demonstrate how they a can be leveraged to understand the customer journey and identify customer experience issues:

  • Anomaly Detection 
  • Struggle Analytics 
  • Journey Analytics
  • Voice of the Customer (VoC) 
  • Behavioral Segmentation 

Upon completion of this program, participants will understand:

  • How to move from “What” to “Why” in understanding user behavior
  • How to leverage AI technologies to gain insights into the real customer experience
  • How to integrate Voice of the Customer data with a Customer Experience Analytic solution
  • Behavioral Segmentation and associated best practices
  • The business benefits that can be achieved through Customer Experience Analytics

Pereion Acoustic CX Analytic Webinar (2)

 

Topics: Pereion Solutions, Customer Analytics, Tealeaf SaaS, Watson Customer Experience Analytics, IBM Watson Customer Experience Analytics, Tealeaf CX on Cloud, B2B Customer Analytics, Behavior Analytics, cx analytics, Tealeaf, return on investment, ROI, GoAcoustic, Acoustic Experience Analytics, Tealeaf on Cloud, B2C

About this blog

This blog provides insight and tips on Customer Experience Analytics, especially in the usage of Acoustic Experience Analytics (Tealeaf) and Acoustic Analytics (CXA) to optimize web and mobile experience.

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 Read the Shubert TIcketing CXA Case Study

 

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