If you are a user of Acoustic Experience Analytics (Tealeaf), you already know that the solution offers a robust set of analytic capabilities that provide data and insights to identify, quantify and prioritize user experience issues and customer struggle. However, do you know if you are taking advantage of all the features and tools available within your Tealeaf implementation to unleash the platform’s full potential?
Pereion Solutions has put together a series of training videos and education resources that can help you leverage and realize the solution’s greatest competencies to get the most value out of your Acoustic Experience Analytics (Tealeaf) investment.
Tealeaf Training Videos to expand your knowledge
Pereion has developed and designed a collection of Tealeaf training videos that will expand your knowledge and help you leverage the behavior analytic capabilities available in Tealeaf. Learn more about Tealeaf customer use cases, best practices and the analytic tools that can help you gain valuable data-driven insights to improve the web and mobile experience for your customers. Our Tealeaf training videos provide instruction from the beginner to the advanced user skill level. Let’s take a closer look at the Tealeaf training video series:
Acoustic Experience Analytics (Tealeaf) Fundamentals Training
Acoustic Experience Analytics (Tealeaf) Fundamental Training discusses the basics of Tealeaf and provides the beginner level Tealeaf user with the necessary tools and resources to develop and further skills in key areas that are important to facilitating effective digital analysis. The session is approximately two hours long and focuses on the fundamentals of Tealeaf which will include:
• Introduction to Events
• Standard Reports - Advanced Features
• Anomaly Detection
• Non-Standard Report
o Process scorecards, Geospatial, KPI
• Struggle Analytics
• Snapshot Gallery (Heatmaps)
Click here to access the Tealeaf Fundamentals Training.
Acoustic Experience Analytics (Tealeaf) UX Tools Training
Our UX Tools Training session explores and provides guidance on how to apply some of the UX tools available in Tealeaf. This one hour long training concentrates on the following topics:
• Struggle Analytics
• Snapshot Gallery
o Link Analytics
o Form Analytics
Click here to access the UX Tools Training.
Learn and improve upon your basic Tealeaf event building skills during this session. This webinar focuses on the following key areas:
• Event Building Process
• Event Manager & Tester
• Configuring an Event
• Step Attributes, Hit Attributes, Session Attributes
• Dimensions & Dimension Groups
• End to End Example
Click here to access the Tealeaf Basic Event Building Training.
Acoustic Journey Analytics Implementation Training
If you are thinking about connecting Acoustic Journey Analytics with your current web analytics platform (such as Google Analytics, Adobe Analytics, Acoustic Digital Analytics, Acoustic Experience Analytics (Tealeaf) or Acoustic Campaign), you won’t want to miss this session! Our Journey Analytics Implementation provides an overview of the solution and the steps involved in configuring the platform through the setup of available channels. This one-hour long class discusses the following subject matter:
• Journey Analytics Overview
• Setting up Endpoints in Acoustic Exchange
• Google Analytics Configuration example
• Acoustic Campaign Configuration example
• Other potential Journey Channels
• Validating data flows
• Setting up Journey Reports
Click here to access the Journey Implementation Training.
Acoustic Tealeaf Tips and Techniques Training
This on-demand webinar is intended for existing users who are looking to understand and leverage additional advanced capabilities within Acoustic Experience Analytics (Tealeaf). This hour long session will explores the following topics:
• Performance Monitoring
• Using the AJAX listener
• Rage Clicks
• Using Session Object Events
• Integrating with the Data Layer
• Open discussion of advanced use cases
• What’s New with Acoustic Experience Analytics (Tealeaf)
Click here to access the Tealeaf Tips and Techniques Training.
Click here to be directed to a complete listing of Tealeaf Training Videos.
For additional Tealeaf education resources, please visit our Customer Experience Analytics Learning Path page (https://www.pereion.com/cxanalyticslearningpaths) or download our Tealeaf Use Case eBook by clicking the button below.