With today's new normal, the use of Customer Experience (CX) Analytics is essential for many B2B organizations who are looking to drive digital transformation across their digital properties. The need to understand customer’s online struggles, eliminate the obstacles that prevent successful process conversions as well as offer a personalized and seamless experience is critical. Being able to successfully convert customer behavior data into actionable insights that results in optimized and frictionless digital experiences provides a significant opportunity and competitive advantage for B2B companies. Join us for our next webinar and learn how CX Analytics helps B2B organizations, like Bulbs.com and IBM, accelerate digital transformation.
Register now for Using CX Analytics to Accelerate B2B Digital Transformation Webinar
Click here to register for our upcoming webinar, Using CX Analytics to Accelerate B2B Digital Transformation, on Wednesday, 7/29/20 at 12:00pm. In addition to B2B best practices and the significant business benefits recognized through Customer Experience Analytics, see how Bulbs.com and IBM leverage Customer Experience Analytics for their unique business requirements. This webinar will be approximately one hour and will cover the following material:
- New expectations – B2B eCommerce
- Why Customer Experience Analytics?
- Bulbs.com – A Data Driven Approach
- IBM.com – Optimizing OnSite Search
- B2B Digital Use Cases and Best Practices
- Question & Answer