Customer Use Cases
Below are the top use cases for Acoustic Customer Experience Analytics and Acoustic Tealeaf to improve digital intelligence and create actionable customer insights.
Priority Use Cases
Geospatial Analytics - Learn and understand where your customers are engaging and struggling geographically
Struggle Analytics - Detect and analyze customer struggle on your site in real time
Heat Map Analysis - View where customers are interacting with your pages and understand customer behaviors for different segments
Journey Analytics - Visualize and understand customer journeys across time, devices and channels
Business Process Scorecards - Gain visibility into the performance of your business processes and identify individual process steps that may need improvement
Real-time Alerting - Identify and instantly be alerted to the first signs of customer struggle on your website
Search Optimization - Achieve advanced insights into how customers engage with content and what they are searching for on your website
Anomaly Detection - Identify unusual patterns and irregularities in customer behavior data and uncover contributing factors