The IBM Tealeaf CX platform is a Customer Experience Management (CEM) solution that captures your customers’ website interactions, giving you unprecedented visibility into their online experience, and the ability to optimize your website.
IBM Tealeaf is one of the most valuable CEM solutions in the industry today. Offering valuable insight into your customers’ behavior, it allows you to track metrics, identify any issues, and make calculated improvements to your website. IBM Tealeaf:
• Increases your customer retention and conversion rates
• Improves your customer satisfaction
• Generates more revenue opportunities for your business
In simple terms, IBM Tealeaf’s web analytics capabilities tells you what your customer is doing on your website, and why they are doing it…all in real time.
Whether your customer is using a desktop or mobile device, Tealeaf analyzes all their interactions on your website. Regarding mobile users, it optimizes your customer’s mobile channel experience, and provides you with complete mobile visibility. Tealeaf also equips your customer service team, or call center, with the tools needed to seamlessly respond to customer issues and offer accurate and practical assistance quickly.
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