Acoustic Experience Analytics (Tealeaf) formerly IBM Tealeaf Customer Experience on Cloud

Acoustic Experience Analytics (Tealeaf), formerly known as IBM Tealeaf Customer Experience on Cloud,  is a SaaS-based analytics solution that delivers Tealeaf core capabilities in an managed cloud environment.  Tealeaf captures and manages each visitor interaction on your website and mobile applications. Across the organization, from e-commerce and production support to customer service and compliance, Tealeaf is a distinct product that delivers breakthrough visibility into your customers’ online experiences. It provides a large number of ready-to-use reports and dashboards that can be customized to allow your organization to more quickly realize benefits from the solution.


Key Features

  • Managed Cloud Environment for Tealeaf
    • Easy and flexible deployment option that delivers Tealeaf’s unique capabilities.
    • With no investment in infrastructure and minimal upfront costs, this deployment option delivers a low cost of entry that results in lower total cost of ownership over time.
    • Armed with robust analytics, Tealeaf helps you analyze and optimize customers’ experiences.
  • Event Management
    • Event Manager is the "heart and soul" of Tealeaf, enabling you to create highly customized events to record the data you need to understand and segment user sessions.
    • Events are based on detailed JSON, HTML, or system data from user sessions.
    • Dimensions are created to enable you to filter and segment sessions.
  • Report Builder Dashboard
    • Build reports based on the customized events you created, there is extensive flexibility to create a variety of reports based on different breakouts, filters, and time periods.
    • Create different workspaces to organize your reports for different audiences or purposes.
    • Create KPI reports to track selected metrics against specific targets.
    • Use Process Scorecards to track conversion and abandonment of critical processes.
  • Session Search
    • Powerful search capability to find a single session or segment of sessions.
    • Use active session search to provide contact center ability to support customer inquiries.
    • Create session lists that represent segments or sub-segments of user sessions.
  • Session Timeline
    • Enables you to see session details, what events occurred and when.
    • At a glance, you see from  beginning to end each interaction with a customer and find
      the root cause of an issue and why they abandoned.
  • Session Search
    • A powerful capability that allows you to find a collection of sessions or a particular session.
    • Users can search by events, event values, dimension values, date/time, session ID, IP address, URL/screen view name, session attributes (any), applications profiles, and by active or non-active sessions.
  • Session Replay
    • Provides session replay in a standard browser that shows a page-by-page replay of customer interactions on your site.
  • Overstat
    • Heat maps, comparison analytics, and link analytics show where customers click, tap, hover, or swipe so you gain a true understanding of how they are interacting with your web and mobile application
    • Form analytics identify where customers struggle when completing a form, so that you can reduce drop off rates and increase conversions. 
    • Attention maps highlight what content customers spend most of their time viewing, so you can ensure that high value content is driving interaction.
    • Accessibility overlays recommend improvements to make content more accessible.


A managed cloud environment for Tealeaf
  • Utilizes the high-performing cloud infrastructure.
  • Lowers initial hardware and infrastructure costs.
  • Get more efficient upgrades with managed software updates and patches.
A powerful data capture approach
  • Captures application interactions, device information and user context.
  • Helps determine what content is most valuable while capturing data from individual user sessions – without using tags.
Advanced user interface
  • Ready-to-use reports and dashboards help you customize reports to suit specific analytic demands.
  • Helps determine the cause of customer issues.
  • Displays graphics on touch-enabled devices.


Acoustic Experience Analytics (Tealeaf) Tips and Techniques Webinar Tuesday, 3/16/21 at 12:00pm ET REGISTER NOW

Acoustic Experience Analytics (Tealeaf) TuneUp

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