Business Process Scorecards 

Leverage Business Process Scorecards to gain visibility into the performance of your business processes and identify individual process steps that may require improvements. 

Create and use process reports, in Watson Customer Experience Analytics (CXA) and Tealeaf, to help gauge your overall business process success by identifying abandonment and conversion rates across and within each critical business process step.  By recognizing abandonment and signs of customer struggle, you can drill deeper with session analysis to understand what causes abandonment in your critical steps and implement the necessary improvements to optimize experiences and increase conversions.

Click here for Pereion Solutions CXA formula, "Creating Business Process Reports to Optimize Process Conversions" and learn more about Business Process Reports.

Click here to check out other IBM Watson CXA and Tealeaf Use Cases. 

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Read the Shubert TIcketing CXA Case Study