IBM Tealeaf and Watson CXA Case Studies

Pereion Customer Success Case Study


Shubert Ticketing

Shubert Ticketing image

With a complex and high volume check-out flow for both online and mobile customers, Shubert Ticketing was striving to understand their customer engagements and struggles to successfully optimize their digital experiences across all channels. Through the deployment of Watson Customer Experience Analytics (CXA) along with the expert assistance of Pereion Solutions, Shubert Ticketing gained valuable insight into their customers' journeys and behaviors to identified areas and quickly resolve customer struggle resulting in exceptional customer experiences. 

 


IBM Customer References


Banking

Video: Dollar Bank & IBM Tealeaf 

Video: Zions Bank & IBM Tealeaf  


Consumer Products

Clorox Company 


Insurance

LV= Insurance

Octagon Insurance

Video: Farmers Insurance & IBM Tealeaf  


Retail

American Eagle Outfitters

Buffalo Jeans

Roots  


Travel

Air France

Airline Reporting Corporation

Video: Airline Reporting & Watson CXA

Travelocity 

Watson, Can you help improve digital experience ebook

Watson CXA & Tealeaf Use Case Video

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