Acoustic Experience Analytics (Tealeaf) Case Studies

Pereion Customer Success Case Study

Shubert Ticketing

Shubert Ticketing image

With a complex and high volume check-out flow for both online and mobile customers, Shubert Ticketing was striving to understand their customer engagements and struggles to successfully optimize their digital experiences across all channels. Through the deployment of Watson Customer Experience Analytics (CXA) along with the expert assistance of Pereion Solutions, Shubert Ticketing gained valuable insight into their customers' journeys and behaviors to identified areas and quickly resolve customer struggle resulting in exceptional customer experiences. 


IBM Customer References


Video: Dollar Bank & IBM Tealeaf 

Video: Zions Bank & IBM Tealeaf  

Consumer Products

Clorox Company 


LV= Insurance

Octagon Insurance

Video: Farmers Insurance & IBM Tealeaf  


American Eagle Outfitters

Buffalo Jeans



Air France

Airline Reporting Corporation

Video: Airline Reporting & Watson CXA


Watson, Can you help improve digital experience ebook

Watson CXA & Tealeaf Use Case Video

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