IBM Tealeaf and Watson CXA Case Studies

Pereion Customer Success Case Study

Shubert Ticketing

Shubert Ticketing image

With a complex and high volume check-out flow for both online and mobile customers, Shubert Ticketing was striving to understand their customer engagements and struggles to successfully optimize their digital experiences across all channels. Through the deployment of Watson Customer Experience Analytics (CXA) along with the expert assistance of Pereion Solutions, Shubert Ticketing gained valuable insight into their customers' journeys and behaviors to identified areas and quickly resolve customer struggle resulting in exceptional customer experiences.


IBM Customer References


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LV= Insurance

Octagon Insurance

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American Eagle Outfitters

Buffalo Jeans




Air France

Airline Reporting Corporation

Video: Airline Reporting & Watson CXA



Watson, Can you help improve digital experience ebook

Watson CXA & Tealeaf Use Case Video

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