With a complex and high volume check-out flow for both online and mobile customers, Shubert Ticketing was striving to understand their customer engagements and struggles to successfully optimize their digital experiences across all channels. Through the deployment of Watson Customer Experience Analytics (CXA) along with the expert assistance of Pereion Solutions, Shubert Ticketing gained valuable insight into their customers' journeys and behaviors to identified areas and quickly resolve customer struggle resulting in exceptional customer experiences.
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