Watson Customer Experience Analytics

 

Whether you are upgrading from IBM Digital Analytics or Tealeaf or implementing Watson Customer Experience Analytics from scratch, we can help you get started and ramp up reporting in Digital Analytics, Tealeaf CX on Cloud, or Journey Analytics.  

 

Our services include

  • Setup and implementation support for Digital Analytics, Tealeaf, and Journey Analytics
  • Personalized training and skills transfer based on best practices
  • UBX integration and endpoint setup
  • Digital Analytics Tuneup and Tag Audit
  • Digital Analytics report creation and setup
  • Tealeaf event creation and report building
  • User session analysis
  • Establish struggle analytics and alerts
  • Setup heatmaps, form analytics, and link analytics
  • Create Journey and Mindset reporting
  • Provide integrated analytic analysis of customer experience

 

Benefits 

  • Provide skills and expertise on the use of IBM Watson Customer Experience Analytics
  • Reduce the time to value
  • Assist clients who are upgrading from IBM Digital Analytics or IBM Tealeaf
  • Leverage components to create integrated view of customer experience
  • Gain understanding of multi session and multi channel customer journeys

Packaged offerings

  • Implementation – Get the components configured, including UBX
  • Quickstart – 100 hours of a CX consultant to help create reports and complete setup
  • Base support – if you buy from Pereion Solutions, we provide basic product support, answer specific usage questions, and work with IBM to resolve any product issues
  • Base plus – 10 hours of CX consulting services per month to guide in best practices
  • Premium – 1 to 2 day per week of a CX consultant to act as your customer experience analyst. In addition to creating reports, we will provide detailed analysis of user sessions, journeys, and  customer experience issues

 

Learn more about IBM Digital Analytics (aka Coremetrics) TuneUp

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