Careers

Customer Analytic Data Scientist

Responsibilities

  • Work with clients and IBM Watson Customer Experience Analytics to generate customer analytics and develop insights into customer experience. 
  • Create "events" to track user interactions that feed analytics and enable segmentation of user sessions.  
  • Design and create "events" that identify customer struggle, help clients optimize customer conversions. 
  • Utilize replays, heatmaps, and session analysis to develop deep customer insights for clients. 
  • Utilize traditional web analytics and optimization tools to assist in understanding customer behavior. 
  • Provide analysis of mobile interactions through websites and mobile apps.  
  • Perform social media sentiment analysis.  
  • Create multi-session, multi-channel journey reports to helps clients visual and understand customer journeys. 
  • Create reports, dashboards, and visualizations to help clients understand and communicate customer interactions.  
  • Assist in implementation and deployment of customer analytic tool sets. 
  • Provide application support for clients, including problem resolution. 

Personal Attributes

  • Problem server, willing to dig deep and understand issues
  • Desire to learn, and willingness to explore new technologies
  • Highly motivated, willing to work in a small startup environment
  • Team player, collaborates with teammates and clients
  • Communicator, able to articulate findings to clients

 

Skills/Experience

  • Experience working with digital analytic solutions, such as Google Analytics, Adobe Omniture or IBM Digital Analytics
  • Familiarity and awareness of web and mobile application development technologies, such as HTML, CSS, Javascript, AJAX, JSON, R, Github etc.
  • Knowledge or experience working with analytic tools, such as SAS, SPSS, SQL or Tableau
  • Experience working with Microsoft Office Suite, including Excel, Powerpoint, and Word
  • Bachelors degree in relevant field

 


Customer Analytic Sales Specialist

Responsibilities

  • Work with prospects to understand their business needs, specifically their digital user experience challenges and the business impact
  • Develop comprehensive understanding of customer analytic tools and how they can be applied to help clients solve business problems
  • Present the value of Customer Analytic solutions and help clients understand ROI
  • Develop new opportunities by actively engaging with potential prospects 
  • Manage a sales pipeline and progress opportunities through to closure.  
  • Lead preparation for demonstrations to prospects

Personal Attributes

  • Be persistent, work to gain an audience with key decision makers
  • Be personable, engage with prospects and clients
  • Highly motivated, desire to develop professional sales skills
  • Communicator, able to communicate value to prospects and clients
  • Problem solver, find ways to help clients solve business challenges

Skills/Experience

  • Background in business management or marketing
  • Experience in a sales and/or marketing environment
  • Basic understanding of web sites and marketing technology
  • Proficient with Microsoft Office suite, including Excel, Word, and Powerpoint
  • Bachelors degree in relevant field


How to Apply

Email resume to Steven Perry ([email protected])