Tealeaf On Premise Managed Services

Pereion Solutions provides IBM Tealeaf Managed Services to clients implementing and deploying IBM Tealeaf software. These services include: event creation and modeling, replay analysis, reporting, business analysis, systems administration, and implementation services. Our Tealeaf services are provided by IBM Tealeaf Certified Business Analysts to enable you to leverage external expertise to gain the maximum value from their Tealeaf investment. We help you perform basic reactive problem resolution on your websites and mobile applications, and develop analysis for proactive monitoring to drive improvements to critical online business processes.

 

Benefits

  • Reduces the time to value for your IBM Tealeaf investments
  • Provides you Tealeaf SaaS expertise without the need to hire dedicated resources
  • Implements Tealeaf best practices within your organization for web and mobile analytics
  • Improves Tealeaf ROI through flexible offering model
  • Allows you to scale Tealeaf more broadly within your organization

Tealeaf Managed Services Offerings


Pereion's IBM Tealeaf Services

IBM Tealeaf Event Modeling & Reporting Services

  • Configuring and customizing events to monitor for issues and trends
  • Session replay analysis
  • Investigating customer sessions to perform root cause analysis
  • Create dimensions, reports and alerts based on events to provide analytic data
  • Monitor critical business processes
  • Modify events and reporting based on website changes
  • Track issues and communicate findings

 

IBM Tealeaf Business Analysis and Best Practices

  • Identify and monitor key customer struggle metrics
  • Create KPI’s (Key Performance Indicators), scorecards, and dashboards
  • Analyze and assess business impact, prioritize issues
  • Integrate Tealeaf analysis with other digital analytic reporting
  • Provide recommendations and customer recovery actions
  • Help customers implement Tealeaf best practices and improve ROI

 

IBM Tealeaf System Administration

  • System monitoring and maintenance, ongoing system audits
  • Apply fixes and upgrades
  • User access controls
  • Configure and maintain privacy rules
  • Interface with IT on network, system and performance issues


Pereion holds the following IBM Tealeaf related Professional Certifications

  • IBM Certified Business Analyst: Tealeaf Customer Experience Management
  • IBM Tealeaf Technical Mastery
  • IBM Coremetrics Technical Professional

 

Learn more about Tealeaf Managed Services

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