Watson Customer Experience Analytics provides insight that helps you learn where customers are in their overall journey. You'll be able to design a campaign to successfully target a particular segment by utilizing a unique set of abilities:

  • Visualize the entire customer journey 
  • Fully understand customer experience on your web and mobile domains
  • Identify both obstacles and opportunities to increase conversions and revenue
  • Quickly act on a rich set of data across channels, to help target key segments
  • Track KPI most important to you and your business on a customizable role-based dashboard to highlight any outliers
  • Understand the mindset of each of your customers based on the behaviors and activities they engage in as they progress towards conversion

Pereion Solutiions can help your company build a roadmap to take advantage of the capabilities of this new offering. Please fill out the form on the right for a free consultation with us and to learn more about IBM Customer Experience Analytics.

Contact Us About Watson Customer Experience Analytics