Pereion Solutions Blog

Optimize the B2B eCommerce Digital  Experience

With growing customer expectations and more decision-making processes occurring online, B2B companies that want to remain successful need to better understand customer behavior and implement business process improvements. Digital customer experience (CX) analytics plays an important role in this effort by providing visibility into the customer journey that can help reduce customer struggles and eliminate obstacles that prevent conversions to offer seamless and personalized experiences. Let’s examine some of the benefits, mistakes, and challenges B2B organizations realize in optimizing the digital experience.

Upcoming webinar:  Proactively deliver exceptional digital experiences

Do you have the ability to understand why customers behave as they do to help you build superior digital experiences? 

Discover how digital customer experience analytics provide the advanced analytic tools to gain actionable insights that can help proactively create optimal digital experiences.  Register now for the upcoming CX analytics webinar to learn how to uncover the "why" behind customer behaviors by leveraging Acoustic Tealeaf.

Brands and organizations use a variety of analytics tools to comb through data in effort to build top notch digital experiences. Yet when some of these tools can only tell you "what" is occurring, teams are left to make decisions on intuition alone. Uncovering why customers behave the way they do is essential in enabling teams to proactively deliver the experience consumers expect as wells as driving conversions, revenue, and customer satisfaction. 

Tealeaf Customer Use Case Webinars

Tealeaf by Acoustic enables organizations to create a range of use cases to improve the online experience and drive digital transformation across digital properties.  These use cases extend from understanding and addressing customer struggle to recognizing areas needing improvements on your website to optimize the digital customer experience and drive digital innovation.

How Digital Experience Analytics Enable B2B Digital Commerce Growth

In July, Pereion CEO Steve Perry was interviewed by Digital Commerce 360 as part of a report focused on improving conversion rates in B2B ecommerce. Steve spoke about the importance of analyzing customer experience and the tools that are available to help. The full content of the interview follows. At the bottom of this post, you can request a complete copy of the Digital Commerce 360 report on B2B ecommerce.  

Applying CX Analytics in Healthcare Insurance - Demo Webinar

Many healthcare insurance customers have come to expect seamless and optimized digital experiences whether it be for selecting an insurance policy, filing a medical claim, or renewing healthcare coverages. At the same time, healthcare insurers and payers are striving to deliver frictionless and consistent experiences that build trust and create long-term customers.  Discover how best in breed Digital Customer Experience (CX) Analytics solutions can improve the digital experience by solving the CX challenges and identifying the CX opportunities within Healthcare Insurance.