Pereion Solutions Blog

Maximize Your Return on Investment from Tealeaf CX on Cloud and IBM Watson Customer Experience Analytics (CXA)

Posted by Steven Perry

Tue, Jan 23, 2018 @ 07:01 AM

Customer Experience Analytic solutions like Tealeaf CX on Cloud and Watson CXA can be powerful tools that provide visibility into your customers’ online experiences and the opportunity to identify areas where your customers may struggle.   The challenge can be fully utilizing the tools and ensuring you are getting a return on investment (ROI) from your Customer Experience Analytic solution.   Gaining the necessary digital intelligence to effectively optimize business outcomes and create delighted customers can take time, experience and a level of expertise.  

We can help you with building events and reports, so you can focus on the analysis and your business. Learn how Pereion Solutions, an IBM Gold Business Partner with Expert level competency in Watson Marketing, can provide expertise in your efforts to optimize customer experiences and maximize your ROI.



Create actionable insight from your customer data

Transforming your customer data into meaningful and actionable insight requires a comprehensive customer experience methodology.   Pereion Solutions can help you get started with creating more relevant data and actionable customer insight to drive extraordinary experiences.   With vast experience in customer analytics, Pereion Solutions’ approach assists you to identify the path your customers take, understand your customers’ struggles and visualize the customer experience, and optimize your site and maximize opportunities, generating the digital intelligence and actionable insight you can use to make better business decisions.   To understand more about how Pereion Solutions can help you efficiently leverage Tealeaf Customer Experience on Cloud and Watson CXA and enable you to effectively focus on actionable customer insight to move your business forward, click here to review the recent IBM guest blog by Pereion Solutions. 


Apply best practices in customer experience analytics

Leveraging deep expertise in customer experience analytics, Pereion Solutions has developed CXA formulas for success that provide a step by step process for getting started with effective digital analysis and optimized customer experiences using Tealeaf CX on Cloud and Watson CXA.   Designed to help you capitalize on analytic capabilities, the CXA formulas assist you with gaining the insights you need into customer journeys, marketing campaigns and channels, mobile experiences, customer struggles, search and engagement optimization, conversion rate optimization, and more.   To subscribe to the Pereion Solutions’ CXA Formula blog and stay up-to-date on best practices in customer analytics, click here.


Discover how one client delivers outstanding experiences with help from Pereion Solutions

Shubert Ticketing, a leading international provider of ticketing services, was faced with the need to optimize their customers’ experiences across a complex, high volume check-out flow for both their online and mobile processes.   With support from Pereion Solutions, Shubert Ticketing effectively leveraged Watson CXA to gain the necessary actionable insight into their customers’ behaviors and is successfully optimizing their customers’ digital experiences by reducing struggle.   To learn more about how Pereion Solutions’ expert experience with customer behavior analytics was instrumental in the rapid deployment of Watson CXA and allowed Shubert Ticketing to quickly realize financial value by delivering higher-quality experiences, read the IBM case study for Shubert Ticketing by clicking on the button below.   

Read the Shubert TIcketing CXA Case Study  


Let us help you maximize your ROI!

With demonstrated expertise in Tealeaf CX on Cloud and Watson CXA, let Pereion Solutions help you get started now with recognizing increased value from gaining actionable insight and optimizing your customers’ experiences.   Take advantage of a limited-time promotional service offering extending 20% off the pricing of a service pack from Pereion Solutions.   Designed to address a wide range of service needs, Pereion Solutions’ service packs provide you flexible consulting options that will enable you to focus your time and efforts on business insight to boost your bottom line.   To learn more about this offer and the service packs available from Pereion Solutions, click the button below.

Pereion Solutions Service Packs

Topics: Watson Customer Experience Analytics, IBM Watson Customer Experience Analytics, Tealeaf Customer Experience on Cloud, actionable insight, digital intelligence, Tealeaf CX on Cloud

About this blog

This blog provides insight and tips on Customer Experience Analytics, especially in the usage of Acoustic Experience Analytics (Tealeaf) and Acoustic Analytics (CXA) to optimize web and mobile experience.

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 Read the Shubert TIcketing CXA Case Study



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