Pereion Solutions Blog

Join Us at IBM Think 2018 and Learn How Watson CXA Helps Shubert Ticketing Optimize Digital Experiences

Posted by Steven Perry

Mon, Mar 12, 2018 @ 07:03 AM

IBM Think 2018 is right around the corner and the perfect opportunity to tap into expertise you can use to optimize your business.   Artificial intelligence (AI) will be a prominent feature at this conference, and one of the key opportunities for online businesses is the chance to explore new ways of working smarter and employing the power of AI in solutions like Watson Customer Experience Analytics (CXA) to help you better understand customer behavior and transform your data into usable insight to drive your business forward.   


Learn firsthand how Watson CXA has transformed business for Shubert Ticketing

As an IBM Gold Business Partner and Expert in Watson Marketing, Pereion Solutions is excited to be hosting a breakout session at Think 2018, Better Broadway Experiences: How Shubert Ticketing and Pereion Solutions Use Customer Analytics, and we invite you to join us.   Our session (session ID 2380) will take place on Tuesday, March 20th, from 3:30 PM - 4:10 PM in the Mandalay Bay South Tower,   Level 2, in the Lagoon F conference room.   Expanding on the recent IBM Watson CXA case study with Shubert Ticketing and Pereion Solutions, presenters from both companies will showcase how successful implementation of Watson CXA has allowed Shubert Ticketing, a leading international provider of ticketing services, to manage their complex, high volume check-out flow for both online and mobile processes and gain the digital intelligence necessary to successfully optimize their customers’ digital experiences now and into the future.  To access the IBM Watson CXA case study for Shubert Ticketing, click here

Shubert Ticketing image

Specifically, with expert support from Pereion Solutions, deploying Watson CXA has translated into substantial business value for Shubert Ticketing by enabling them to effectively identify customer struggle and quickly rectify issues – resulting in a rapid return on investment (ROI.)   At the same time, Shubert Ticketing uses Watson CXA to efficiently evaluate and improve site usability, allowing them to enhance the customer experience across their site.   Levering Watson CXA also helps Shubert Ticketing to identify and address problems with ordering and offers them the ability to monitor and respond to changing conditions to continually meet customer expectations across every touchpoint.  Finally, Shubert Ticketing continues to discover higher level trends in their customers’ behaviors using Watson CXA – insight they are using to further build on their customer experiences.


Get started with developing actionable insight and optimizing customer experiences

In Pereion Solutions’ recent IBM guest blog, “Building an Actionable Approach to Customer Experience Analytics,” we highlight how to apply a comprehensive customer experience methodology to assist in converting your data into actionable insight that you can use to successfully optimize customer experiences and maximize business outcomes.  To access the IBM guest blog from Pereion Solutions, click here. Coupled with the various use cases offered in the IBM Watson CXA case study with Shubert Ticketing and Pereion Solutions, employing an actionable approach to your customer experience analytics will help you generate meaningful insight you can use to deliver extraordinary experiences and transform your business with data-driven success.  


Ready to get empowered with Watson CXA?

To learn more about IBM Think 2018 and register for the conference, click here

To explore our eBook, “Watson, can you help improve digital customer experience?” to learn how clients are implementing effective digital analysis to help them identify their customer journeys and better understand their customer struggles, click the tile below. 

If you have questions about the IBM Watson CXA case study with Shubert Ticketing or want to learn more about Watson CXA, click the tile below.


Watson, Can you help improve digital experience ebook                   Learn more about Watson Customer Experience Analytics

Topics: Watson Customer Experience Analytics, Watson CXA, Artificial Intelligence (AI), IBM Think 2018

About this blog

This blog provides insight and tips on Customer Experience Analytics, especially in the usage of Acoustic Experience Analytics (Tealeaf) and Acoustic Analytics (CXA) to optimize web and mobile experience.

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 Read the Shubert TIcketing CXA Case Study



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