Elevate Your Experience with IBM Tealeaf CX on Cloud

The way you see your online customers and how you manage your e-commerce business is constantly evolving.  Today there is a heightened customer focus with an unprecedented need to continually deliver a rewarding customer experience across your digital channels.  At the same time, you need to constantly find new ways to innovate and increase efficiency across your business while balancing resources and controlling costs.

For legacy IBM Tealeaf CX on-premise customers, you already recognize the IBM Tealeaf benefits of exceptional visibility into your customers’ behaviors and struggles that allow you to proactively take corrective actions, improve your conversion rates and help provide a rich customer experience.   Now, with IBM Tealeaf CX on Cloud, you can enjoy these same advantages with the additional benefits of a SaaS based offering.

Save time and money and optimize resources

Implementation of IBM Tealeaf CX on Cloud significantly reduces your internal IT expenses and lowers your administration costs.   With Tealeaf CX on Cloud hosted in a IBM Softlayer environment, you will no longer need to invest in the purchase or maintenance of hardware and software for your Tealeaf IT infrastructure.  That means no more worry about planning and paying for costly software upgrades, including Linux, Microsoft Windows SQL Server, and Tealeaf.   Additionally, with monthly updates that routinely add new functionality automatically pushed out by an agile software release cycle, you have the assurance that Tealeaf CX Cloud is always the latest version. The licensing model is much simpler, minimizing the need to buy additional modules or additional user seats.   IBM Tealeaf CX on Cloud also takes advantage of a new document object model (DOM) replay technology that is easier to implement and less costly to maintain, eliminating the need to setup complex replay rules.  Free from owning and managing these IT operations, you can focus on business value and ROI, rather than infrastructure upkeep. 

Innovation and simplification for increased efficiency

IBM Tealeaf CX on Cloud in an innovative all in one solution that provides a complete database of all your user sessions and provides Usability Analytics, Mobile Analytics, Geospatial reporting and Replay all in a fully integrated package.  In the on-premise version of Tealeaf you would need to purchase a separate Mobile module, with Tealeaf CX on Cloud full native and web based mobile analytics are available with the base module.   In addition, the 50 authorized users included in the Tealeaf CX on Cloud bundle offers broad adoption across departments, and this even provides an opportunity to grant your customer service center access so they can investigate active or completed sessions.  Tealeaf CX on Cloud also offers a new next generation User Interface and workflow that is easier to navigate with updated features for streamlined usability such as the new event manager module, report generation and new session timeline for quick root cause analysis.   

While there are some advanced features and custom integrations that are realized in the legacy Tealeaf CX on-premise offering, the Tealeaf on Cloud solution offers a re-architected and powerful analytics platform for web and mobile applications and offers you the ability to easily take advantage of integration into the new IBM Customer Experience Analytics platform including Journey Analytics.

Ready to take your customer experience management to the cloud?

To learn more about IBM Tealeaf CX on Cloud, you can download the IBM Whitepaper by clicking on the tile below.  If you have questions or would like to see a demo of your website with Tealeaf CX on Cloud then simply request a Tealeaf CX on Cloud consult below.