IBM Watson CXA Case Study for Shubert Ticketing
Shubert Ticketing, a leading international provider of ticketing services selected IBM Watson Customer Experience Analytics to drill down into real-world customer behavior on the digital channel.
To get up and running with its new solution quickly, Shubert Ticketing engaged Pereion Solutions to provide expert support throughout the deployment process.
The result? Pereion Solutions helped Shubert TIcketing create the monitoring events needed to gain visibility into a wide range of potential error conditions on their sites, and design reports to help them understand the root causes of the behaviors they were seeing.
Equipped with deeper insight into digital customer behavior, Shubert Ticketing is already experiencing the financial benefits of delivering higher-quality experiences.
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